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Return Merchandise Policy:

A "Return MerchandiseAuthorization" (RMA) must be obtained before any merchandise is returned. No merchandise will be accepted for return without an RMA number. To return merchandise, the following procedure should be followed:

  1. Obtain an RMA Number for SMA Southeast or SMA Midwest by calling 870-935-3291 and select option 1 for Sales, or fax 870-935-5651. For SMA Southwest, call 903-874-4840 and select option 1 for Sales. For SMA West, call 559-266-9491 and select option 1 for Sales. You should supply the following information:
    • A list of all merchandise you wish to return and the reason for the return.
    • The original invoice number on which the merchandise was purchased.
    • Upon approval, an RMA number will be issued and an RMA Acknowledgement will be either faxed or mailed to your location.
  2. Packaging the goods for return shipment to SMA should include:
    • All merchandise should be returned in the original standard pack carton.
    • Sufficient packaging material to ensure the merchandise returns to SMA in good sellable condition. NOTE: Any merchandise (other than defective) not returned in sellable condition will be disposed of and no credit will be given.
    • A copy of the RMA acknowledgementshould be included in the box of goods being returned along with a copy of the original invoice.
    • The RMA number should be written on the outside of all boxes to ensure the box will be accepted at SMA.
  3. Upon arrival of merchandise at SMA, the warehouse will:
    • Only receive merchandise if there is an RMA number visible on the outside of the box.
    • lnspect the condition of the merchandise, giving credit only for merchandise authorized on the return and in sellable condition. All other merchandise (unless retumed because defective) will be disposed of with no credit due. NOTE: Obtaining credit is based on the condition of the merchandise at the time of arrival at the SMA Warehouse.
    • All merchandise returns will be subject to a 15% restocking fee based on current invoice price.
    • All merchandise should be returned FREIGHT PREPAID.
    • Any merchandise sold as special order, discontinued, or close-out is non returnable. All non-stock merchandise is not returnable.
    • An RMA number CANNOT be deducted from payment. A credit will be applied to your account only after the merchandise has been received and inspected at the warehouse as described above.


All warranties covering merchandise are made by the manufacturer in writing. No one is authorized to make any other warranty, expressed or implĂ­ed, regarding material, workmanship, performance, efficiency or any other characteristics not set forth in the original manufacturers written warranty. All merchandise must be shipped freight prepaid, direct to the manufacturer, for warranty repairs or replacement. All warranty returns must be accompanied with a dated proof of purchase.